Refund Policy (PashaPredict Shop)

Version: 2026-10-30 · Effective date: 30 October 2026 · Language: English (binding together with the Romanian version)

Changes since version 2026-10-28: Part B now states that buying does not by itself waive your withdrawal right, gives a full refund when an order has no recorded immediate-access request, and explains the proportionate payment only where you made that request; A5 (EU withdrawal for physical goods) was aligned with the law.

This store sells two kinds of products: physical goods (Part A) and PashaPredict digital subscriptions (Part B). Please read the part that applies to your purchase. Nothing in this policy limits your mandatory rights as a consumer.

Seller: PashaPredict, Timișoara 300001, Romania. Registration and VAT details are available on request at support@pashapredict.com.

PART A: PHYSICAL GOODS SOLD IN THE PASHAPREDICT SHOP

A1. 30-day returns

You can request a return within 30 days of receiving your item. To be eligible:

the item must be in the same condition as you received it: unworn or unused, with tags, in its original packaging;
you need the receipt or proof of purchase.

To start a return, contact support@pashapredict.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. You can contact us at any time about returns at support@pashapredict.com.

A2. Damages and issues

Please inspect your order on arrival. Contact us immediately if the item is defective, damaged, or not the item you ordered, so we can evaluate the issue and make it right.

A3. Exceptions / non-returnable items

The following items cannot be returned:

perishable goods (such as food, flowers or plants);
custom products (such as special orders or personalised items);
personal care goods (such as beauty products);
hazardous materials, flammable liquids or gases;
sale items and gift cards.

A4. Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

A5. EU 14-day right of withdrawal (physical goods)

If you are a consumer and the goods are delivered in the European Union, you may withdraw from the purchase within 14 days of the day you, or a person you name, receive the goods, without giving a reason. This right applies even where A1 or A3 would not allow a return, except for the goods the law itself excludes (for example perishable goods, goods made to your specifications or clearly personalised, and sealed health-protection or hygiene goods unsealed after delivery). To withdraw, tell us at support@pashapredict.com before the 14 days end. You may handle the goods as you would in a shop to check them; you are responsible only for any loss in value caused by handling beyond that. We refund within 14 days of receiving your withdrawal statement, and we may wait until we receive the goods back or you show that you have sent them.

A6. Refunds

Approval. We will notify you once we have received and inspected your return, and tell you whether the refund was approved.
Timing. If approved, you will be refunded automatically to your original payment method within 10 business days. Your bank or card issuer may take some extra time to process and post the refund.
Delays. If more than 15 business days have passed since we approved your return, contact support@pashapredict.com.

PART B: PASHAPREDICT DIGITAL SUBSCRIPTIONS

This part applies to PASHA 7 DAYS, PASHA 30 DAYS and PASHA 3 MONTHS. Part A, including the 30-day return rule, does not apply to them.

B1. What you buy

A recurring subscription to PashaPredict, a digital football-analysis service. Nothing physical is shipped. Access starts immediately after your payment has been verified, and your sign-in credentials are e-mailed to you.

B2. Ordinary payments

The general rule. Where applicable law permits, a payment for an access period that has already begun is not refunded. This applies both to your first payment and to each renewal.
Cancelling. You can stop future payments at any time by cancelling (see the Cancellation Policy). Your access then continues until the end of the period already paid for.
Mandatory rights. This general rule never overrides your mandatory consumer rights described in B3 and B4.

B3. Your statutory right of withdrawal (EU/EEA consumers)

The right. If you are a consumer in the EU/EEA, you have 14 days from your first payment to withdraw from the contract without giving a reason.
Buying alone waives nothing. Paying does not, by itself, take away this right.
If your order carries the recorded request. Before checkout, the PashaPredict pricing page shows an unticked checkbox in which you request immediate access and acknowledge that your withdrawal right may be lost once access begins. If you ticked it, we keep a record (policy version, time, plan, market) linked to your order, and your activation e-mail confirms it. Then:
where applicable law allows the right to end once access has begun, or once the paid period has been fully provided, the payment for that access period is not refunded;
where applicable law still lets you withdraw from a service that has started but has not been fully provided, you may withdraw within the 14 days and pay a proportionate amount for the access provided until you told us; we refund the rest.
If your order carries no such record (for example, you bought without starting from the PashaPredict pricing page): you may withdraw within 14 days of your first payment, and we refund the full amount of that payment.
How to withdraw. E-mail support@pashapredict.com with the e-mail address used for the purchase and a clear statement that you withdraw. We confirm receipt, end the subscription and pay any refund due within 14 days of your statement, using your original payment method.
More detail. See Digital Access & Withdrawal.

B4. Charges we always refund

We refund, without asking you to prove anything beyond reasonable identification:

duplicate charges: the same period charged twice;
incorrect charges: an amount or plan different from what you agreed at checkout;
charges after a confirmed cancellation: a renewal taken after we or the subscription portal confirmed your cancellation;
unauthorised charges: a payment you did not authorise. We may ask you to confirm with your bank, and we may close the affected account for your protection;
service not provided: where required by law, for example if the service is substantially unavailable or does not conform to what was described, a proportionate refund for the affected period.

B5. How to request a refund

Write to us. E-mail support@pashapredict.com, from the address used for the purchase if possible, with:
your order number or the date of the charge;
the amount and currency;
the reason.
Timing. We reply within 5 working days. Approved refunds are paid to the original payment method, in the currency of the original charge, normally within 10 business days. Your bank may take extra time to post them.
Card disputes. If you also open a dispute (chargeback) with your bank, please tell us. Handling the same charge twice can delay both.

B6. What a refund does to your access

Partial refunds (for example a duplicate charge, or the unused part refunded after a withdrawal): your access is adjusted only as described in our reply.
Full refunds after a withdrawal or an unauthorised charge: the related period and subscription are normally ended, and we tell you the date your access ends.
No surprise loss of access. We never remove access already paid for without telling you first. Refunds are reviewed by a person, and access changes are not triggered automatically by a refund.

B7. Contact

support@pashapredict.com · PashaPredict, Timișoara 300001, Romania